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Frequently Asked Questions

  • Is it safe to shop on Peptidesline.com?

    Peptidesline entered the peptide, HGH, and SARMs industry in 2024. All products listed on our website are supplied directly from verified and authorized manufacturers.

    Our priority is customer satisfaction — that’s why our support team is available 24/7 to assist you. At Peptidesline, we aim to provide the highest quality products and a safe, reliable shopping experience for all our customers.

  • Are the products you sell original?

    We take this matter very seriously. All products listed on our website are sourced directly from **authorized distributors, licensed pharmacies, and official manufacturers.

  • Do you only sell online?

    Yes. Peptidesline operates exclusively online to ensure fast, secure, and discreet service. All orders are processed through our official website to guarantee authenticity and safe delivery.

  • What is your privacy policy?

    You can view our detailed Privacy Policy here:
    https://peptidesline.com/privacy-policy/

  • Do your products have official seals or labels?

    Most of our products do not have official banderols or seals. However, some items may include manufacturer labeling depending on the brand and origin. All products are sourced from verified suppliers and are guaranteed to be authentic.

  • How can I create an account?

    You can register by clicking on the profile icon located on the homepage and selecting the Sign Up option. After filling in your registration details, your account will be created. A verification email will be sent to you to confirm your membership.

  • I forgot my password. How can I log in?

    Go to the profile section on the homepage and click on the Forgot Password button in the login area. Then, enter your email address or username, and you will receive an email with instructions to reset your password.

  • How can I change my password?

    After logging in to Peptidesline.com, go to your Profile and navigate to the Account Details page.
    At the bottom of this section, you’ll find the Change Password option where you can update your password.

  • Can I place an order without creating an account?

    Yes, you can place an order without creating an account.
    However, we recommend signing up to take advantage of exclusive member discounts and special promotions available only to registered users.

  • How can I pay for my order?

    You can complete your payment using one of the following secure methods:

    Venmo

    Zelle

    CashApp

    Wire Transfer

    Bitcoin (BTC)

    Litecoin (LTC)

    Ethereum (ETH)

    USDT (TRC20)

    Western Union

    MoneyGram

  • Which shipping company do you use?

    Most of our orders are shipped via USPS, but some of our warehouses may use UPS depending on the location and shipping conditions.

  • When will my order be shipped?

    Your order will be shipped within 48 hours after your payment is completed.

  • What should I pay attention to during delivery?

    Please make sure your package is delivered without any damage or missing items.
    If you notice any damage upon delivery, contact us immediately so our team can assist you promptly.

  • My order has been shipped, but I want to change the address or recipient name.

    Once your order has been handed over to the shipping carrier, address or recipient name changes cannot be made through Peptidesline. However, you may contact USPS directly to request an update.

    If the package is not updated and returns to us, we can resend it using the new details you provide.

  • Is there a delivery fee?

    For our customers, orders over $750 placed on Peptidesline.com include free shipping.
    For orders under $750, a $25 delivery fee will be applied.

  • Where is my package?

    Once your order has been shipped, you will receive an email containing your delivery details.
    You can track your shipment using the tracking number provided in the email via the official website: https://www.usps.com
    .

  • I want to return my order. What is your return policy?

    You can review our return policy at the following link:

    Warranty and Return Policy

  • Which products cannot be returned?

    Products can only be returned within seven (7) days from the delivery date, provided that they are unused, undamaged, unopened, and in their original packaging. Any product that has been opened, used, or damaged after delivery cannot be returned.

  • Can I cancel my order?

    Yes. You can cancel your order before it has been handed over to the shipping carrier by contacting us via email or any of our other communication channels.

  • There is a missing product in my order, what should I do?

    If you notice a missing product in your order, please contact us immediately through one of Peptidesline’s support channels.
    Our team will quickly review the situation and arrange to ship the missing item to you as soon as possible.

  • My order arrived damaged. What should I do?

    If your order has arrived damaged, you can return it without completing the delivery.

    Ask the delivery personnel to issue a “Damage Report” before accepting the package.

    If you have already received the product, do not make any additional changes to it. Take a clear photo and send it to us via email. Our support team will review your case and provide the best possible assistance.